--- title: What is an Incident Escalation Level? description: An Incident Escalation Level is a path or set of instructions that may be carried out when an Incident occurs. There may be many Escalation levels depending on the seriousness of the Incident. Click this article to learn more. --- [Skip to content](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/what-is-an-incident-escalation-level#main-content) English - Australia Show submenu for translations [![TTT-Footer-Logo](https://helpdesk.thetoolbox.tech/hs-fs/hubfs/TTT-Footer-Logo.png?width=200&height=79&name=TTT-Footer-Logo.png)](https://helpdesk.thetoolbox.tech/customer?hsLang=en-au) - [Help Centre](https://helpdesk.thetoolbox.tech/customer) - [Tickets](https://portal.thetoolbox.tech/requests-view) Open main navigation Close main navigation - [Help Centre](https://helpdesk.thetoolbox.tech/customer) - [Tickets](https://portal.thetoolbox.tech/requests-view) - English - Australia Show submenu for translations - [Submit Support Request](https://share.hsforms.com/15zToO1HFQRGYrjVHGcdx0g4whcp) [Submit Support Request](https://share.hsforms.com/15zToO1HFQRGYrjVHGcdx0g4whcp) How can we help you? - There are no suggestions because the search field is empty. 1. [The Toolbox Team FAQs](https://helpdesk.thetoolbox.tech/customer?hsLang=en-au) 2. [Incidents/Hazards](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au) 3. [Incidents](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#incidents) 10 June 2025 # What is an Incident Escalation Level? An Incident Escalation Level is a path or set of instructions that may be carried out when an Incident occurs. There may be many Escalation levels depending on the seriousness of the Incident. For example, if there is an Injury the first Escalation may require an Ambulance to be called, while the first step in a minor Escalation level may be to inform a supervisor. Escalation levels are optional. - [Our Team](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#main-content) - [Employees](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#employees) - [Qualifications](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#qualifications) - [Training Schedule](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#training-schedule) - [Equipment](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#main-content) - [Equipment Register](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#equipment-register) - [Defect/Damage Register](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#defect-damage-register) - [Competency Record](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#competency-record) - [Pre-Operation Check](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#pre-operation-check) - [Products](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#main-content) - [Products Inventory](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#products-inventory) - [Application Schedule](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#application-schedule) - [Pesticide Use Report](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#pesticide-use-report) - [Receival Logs](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#receival-logs) - [Safety Data Sheets (SDS)](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#safety-data-sheets-sds) - [Incidents/Hazards](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#main-content) - [Incidents](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#incidents) - [Hazards](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#hazards) - [Incident/Hazard Management](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#incident-hazard-management) - [Risk Register](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#risk-register) - [General](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#main-content) - [Logging In](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#logging-in) - [Access](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#access) - [Red Asterisk](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#red-asterisk) - [Actions Menu](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#actions-menu) - [Notifications](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#notifications) - [Icons](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#icons) - [Data Search](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#data-search) - [Display](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#display) - [Data](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#data) - [Dashboard](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#main-content) - [Dashboard](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#dashboard) - [Access](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#access) - [Audits](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#audits) - [Expiring Competency](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#expiring-competency) - [Expiring Contractors](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#expiring-contractors) - [Expiring Qualifications](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#expiring-qualifications) - [Hazards](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#hazards) - [Improvements](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#improvements) - [Incidents](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#incidents) - [EHS](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#main-content) - [Inspections](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#inspections) - [Improvements](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#improvements) - [Incidents](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#incidents) - [Hazards](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#hazards) - [Incident/Hazard Management](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#incident-hazard-management) - [Audit](https://helpdesk.thetoolbox.tech/customer/audit?hsLang=en-au#main-content) - [Audit](https://helpdesk.thetoolbox.tech/customer/audit?hsLang=en-au#audit) - [Contractors](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#main-content) - [Contractors](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractors) - [Contractor Setup](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-setup) - [Contractor Engagement](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-engagement) - [Contractor Activation](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-activation) - [Contractor Management](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-management) - [Contractors On Site](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractors-on-site) - [Contractors Emergency SMS](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractors-emergency-sms) - [Toolbox Resources](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#main-content) - [Directory](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#directory) - [Help/Support](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#help-support) - [Quiz](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#quiz) - [Team Planner](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#main-content) - [Getting Started](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#getting-started) - [Display](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#display) - [Reporting](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#reporting) - [Reporting](https://helpdesk.thetoolbox.tech/customer/reporting?hsLang=en-au#main-content) - [Executive Reports](https://helpdesk.thetoolbox.tech/customer/reporting?hsLang=en-au#executive-reports) [![TTT-Footer-Logo](https://helpdesk.thetoolbox.tech/hs-fs/hubfs/TTT-Footer-Logo.png?width=200&height=79&name=TTT-Footer-Logo.png "TTT-Footer-Logo")](https://helpdesk.thetoolbox.tech/customer?hsLang=en-au) [mailto:team@thetoolboxteam.com.au](mailto:team@thetoolboxteam.com.au) Copyright © 2025, thetoolboxteam.com.au