--- title: What do I do with a New Defect Ticket? description: When a new Defect ticket is submitted you can review the ticket to see the issue. Click on the Repair/Works tab, Create a Repair ticket within the Defect ticket. You can have multiple repair tickets per Defect ticket i.e. it might require 2 repair tasks to fix a broken hydraulic hose. Click this article to learn more. --- [Skip to content](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/what-do-i-do-with-a-new-defect-ticket#main-content) English - Australia Show submenu for translations [![TTT-Footer-Logo](https://helpdesk.thetoolbox.tech/hs-fs/hubfs/TTT-Footer-Logo.png?width=200&height=79&name=TTT-Footer-Logo.png)](https://helpdesk.thetoolbox.tech/customer?hsLang=en-au) - [Help Centre](https://helpdesk.thetoolbox.tech/customer) - [Tickets](https://portal.thetoolbox.tech/requests-view) Open main navigation Close main navigation - [Help Centre](https://helpdesk.thetoolbox.tech/customer) - [Tickets](https://portal.thetoolbox.tech/requests-view) - English - Australia Show submenu for translations - [Submit Support Request](https://share.hsforms.com/15zToO1HFQRGYrjVHGcdx0g4whcp) [Submit Support Request](https://share.hsforms.com/15zToO1HFQRGYrjVHGcdx0g4whcp) How can we help you? - There are no suggestions because the search field is empty. 1. [The Toolbox Team FAQs](https://helpdesk.thetoolbox.tech/customer?hsLang=en-au) 2. [Equipment](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au) 3. [Defect/Damage Register](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#defect-damage-register) 10 June 2025 # What do I do with a New Defect Ticket? When a new Defect ticket is submitted you can review the ticket to see the issue. 1. Click on the Repair/Works tab 2. Create a Repair ticket within the Defect ticket. You can have multiple repair tickets per Defect ticket i.e. it might require 2 repair tasks to fix a broken hydraulic hose 3. Add parts needed for the repairs 4. Add labour hours needed and cost to repair the issue if required 5. Take photos 6. Add an Estimated Date of Repair (EDR) 7. Save When these repairs have been completed 1. Add the Actual Date of Repair (ADR) If all Repairs have been completed, click on the Equipment Status tab 1. Click on yes to Close the Defect Ticket 2. Save - [Our Team](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#main-content) - [Employees](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#employees) - [Qualifications](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#qualifications) - [Training Schedule](https://helpdesk.thetoolbox.tech/customer/our-team?hsLang=en-au#training-schedule) - [Equipment](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#main-content) - [Equipment Register](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#equipment-register) - [Defect/Damage Register](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#defect-damage-register) - [Competency Record](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#competency-record) - [Pre-Operation Check](https://helpdesk.thetoolbox.tech/customer/equipment?hsLang=en-au#pre-operation-check) - [Products](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#main-content) - [Products Inventory](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#products-inventory) - [Application Schedule](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#application-schedule) - [Pesticide Use Report](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#pesticide-use-report) - [Receival Logs](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#receival-logs) - [Safety Data Sheets (SDS)](https://helpdesk.thetoolbox.tech/customer/products?hsLang=en-au#safety-data-sheets-sds) - [Incidents/Hazards](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#main-content) - [Incidents](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#incidents) - [Hazards](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#hazards) - [Incident/Hazard Management](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#incident-hazard-management) - [Risk Register](https://helpdesk.thetoolbox.tech/customer/incidents-hazards?hsLang=en-au#risk-register) - [General](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#main-content) - [Logging In](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#logging-in) - [Access](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#access) - [Red Asterisk](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#red-asterisk) - [Actions Menu](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#actions-menu) - [Notifications](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#notifications) - [Icons](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#icons) - [Data Search](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#data-search) - [Display](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#display) - [Data](https://helpdesk.thetoolbox.tech/customer/general?hsLang=en-au#data) - [Dashboard](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#main-content) - [Dashboard](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#dashboard) - [Access](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#access) - [Audits](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#audits) - [Expiring Competency](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#expiring-competency) - [Expiring Contractors](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#expiring-contractors) - [Expiring Qualifications](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#expiring-qualifications) - [Hazards](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#hazards) - [Improvements](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#improvements) - [Incidents](https://helpdesk.thetoolbox.tech/customer/dashboard?hsLang=en-au#incidents) - [EHS](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#main-content) - [Inspections](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#inspections) - [Improvements](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#improvements) - [Incidents](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#incidents) - [Hazards](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#hazards) - [Incident/Hazard Management](https://helpdesk.thetoolbox.tech/customer/ehs?hsLang=en-au#incident-hazard-management) - [Audit](https://helpdesk.thetoolbox.tech/customer/audit?hsLang=en-au#main-content) - [Audit](https://helpdesk.thetoolbox.tech/customer/audit?hsLang=en-au#audit) - [Contractors](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#main-content) - [Contractors](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractors) - [Contractor Setup](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-setup) - [Contractor Engagement](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-engagement) - [Contractor Activation](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-activation) - [Contractor Management](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractor-management) - [Contractors On Site](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractors-on-site) - [Contractors Emergency SMS](https://helpdesk.thetoolbox.tech/customer/contractors?hsLang=en-au#contractors-emergency-sms) - [Toolbox Resources](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#main-content) - [Directory](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#directory) - [Help/Support](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#help-support) - [Quiz](https://helpdesk.thetoolbox.tech/customer/toolbox-resources?hsLang=en-au#quiz) - [Team Planner](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#main-content) - [Getting Started](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#getting-started) - [Display](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#display) - [Reporting](https://helpdesk.thetoolbox.tech/customer/team-planner?hsLang=en-au#reporting) - [Reporting](https://helpdesk.thetoolbox.tech/customer/reporting?hsLang=en-au#main-content) - [Executive Reports](https://helpdesk.thetoolbox.tech/customer/reporting?hsLang=en-au#executive-reports) [![TTT-Footer-Logo](https://helpdesk.thetoolbox.tech/hs-fs/hubfs/TTT-Footer-Logo.png?width=200&height=79&name=TTT-Footer-Logo.png "TTT-Footer-Logo")](https://helpdesk.thetoolbox.tech/customer?hsLang=en-au) [mailto:team@thetoolboxteam.com.au](mailto:team@thetoolboxteam.com.au) Copyright © 2025, thetoolboxteam.com.au