---
title: Toolbox Resources | The Toolbox Team FAQs
description: Useful guides, references, and materials to support you and set you up for success.
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1. [The Toolbox Team FAQs](https://helpdesk.thetoolbox.tech/customer)
2. [Toolbox Resources](https://helpdesk.thetoolbox.tech/customer/toolbox-resources)

# Toolbox Resources

 Useful guides, references, and materials to support you and set you up for success.

## Directory

- [What is the Toolbox Team folder?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/what-is-the-toolbox-team-folder)
- [What is a Main Folder in the Directory?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/what-is-a-main-folder-in-the-directory)
- [What is a Sub-Folder in the Directory?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/what-is-a-sub-folder-in-the-directory)
- [How many Sub-Folders can I have?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/how-many-sub-folders-can-i-have)
- [Can I move a Document?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/can-i-move-a-document)
- [Can I move a Folder?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/can-i-move-a-folder)
- [Why can't I add documents to the Toolbox Team folder?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/why-cant-i-add-documents-to-the-toolbox-team-folder)
- [Can I store my documents in the Toolbox?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/can-i-store-my-documents-in-the-toolbox)
- [How do I create a Resource Folder?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/how-do-i-create-a-resource-folder)
- [How do I upload a Document into the Resources Directory?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/how-do-i-upload-a-document-into-the-resources-directory)
- [I cannot see a Document that I know is in the Directory](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/i-cannot-see-a-document-that-i-know-is-in-the-directory)
- [How do I share a Document digitally?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/how-do-i-share-a-document-digitally)
- [Can I remove Employees from Assigning or Giving Access to Documents?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/can-i-remove-employees-from-assigning-or-giving-access-to-documents)
- [Why can't I remove Employees from an assigned Document?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/why-cant-i-remove-employees-from-an-assigned-document)
- [I cannot see Employees in the list to Assign or Give Access to a Document](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/i-cannot-see-employees-in-the-list-to-assign-or-give-access-to-a-document)

See less ▼

## Help/Support

- [Are there User Guides available?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/are-there-user-guides-available)
- [What is the Help / Support Folder?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/what-is-the-help-support-folder)
- [Can I add Documents to the Help / Support folder?](https://helpdesk.thetoolbox.tech/customer/help.thetoolboxteam.au/knowledge-base/can-i-add-documents-to-the-help-support-folder)

## Quiz

- [I got every required question right, but the quiz still says I didn't pass — why?](https://helpdesk.thetoolbox.tech/customer/i-got-every-required-question-right-but-the-quiz-still-says-i-didnt-pass-why)
- [I got a question wrong — how many times can I retry it?](https://helpdesk.thetoolbox.tech/customer/i-got-a-question-wrong-how-many-times-can-i-retry-it)
- [I picked an answer but nothing happened for a second — is that normal?](https://helpdesk.thetoolbox.tech/customer/i-picked-an-answer-but-nothing-happened-for-a-second-is-that-normal)
- [Why can't I click into the next question yet?](https://helpdesk.thetoolbox.tech/customer/why-cant-i-click-into-the-next-question-yet)
- [What happens if I remove or replace the quiz on a document that assignees are already working through?](https://helpdesk.thetoolbox.tech/customer/what-happens-if-i-remove-or-replace-the-quiz-on-a-document-that-assignees-are-already-working-through)
- [Do bank question images update automatically, though?](https://helpdesk.thetoolbox.tech/customer/do-bank-question-images-update-automatically-though)
- [What's the difference between a plain "Question" and one added "From Bank"?](https://helpdesk.thetoolbox.tech/customer/whats-the-difference-between-a-plain-question-and-one-added-from-bank)
- [Who can see and manage Quiz Templates?](https://helpdesk.thetoolbox.tech/customer/who-can-see-and-manage-quiz-templates)
- [How does the passing requirement work?](https://helpdesk.thetoolbox.tech/customer/how-does-the-passing-requirement-work)
- [Can I set a passing requirement higher than the number of questions?](https://helpdesk.thetoolbox.tech/customer/can-i-set-a-passing-requirement-higher-than-the-number-of-questions)
- [Can I control where a new question is inserted, or am I stuck adding to the end?](https://helpdesk.thetoolbox.tech/customer/can-i-control-where-a-new-question-is-inserted-or-am-i-stuck-adding-to-the-end)
- [How many images can a question have?](https://helpdesk.thetoolbox.tech/customer/how-many-images-can-a-question-have)
- [A Quiz Template isn't showing up anywhere — how do I actually use it?](https://helpdesk.thetoolbox.tech/customer/a-quiz-template-isnt-showing-up-anywhere-how-do-i-actually-use-it)
- [Should I use bank questions or template-only questions?](https://helpdesk.thetoolbox.tech/customer/should-i-use-bank-questions-or-template-only-questions)
- [How can I tell if a question is confusing assignees?](https://helpdesk.thetoolbox.tech/customer/how-can-i-tell-if-a-question-is-confusing-assignees)
- [Are there question types other than multiple choice?](https://helpdesk.thetoolbox.tech/customer/are-there-question-types-other-than-multiple-choice)
- [If I edit a Bank question directly (in the Question Bank, not the template), does it affect templates that already used it?](https://helpdesk.thetoolbox.tech/customer/if-i-edit-a-bank-question-directly-in-the-question-bank-not-the-template-does-it-affect-templates-that-already-used-it)
- [What happens to a template if the underlying Bank question gets deleted?](https://helpdesk.thetoolbox.tech/customer/what-happens-to-a-template-if-the-underlying-bank-question-gets-deleted)
- [What happens to an assignee mid-quiz if I replace or update the template they're taking?](https://helpdesk.thetoolbox.tech/customer/what-happens-to-an-assignee-mid-quiz-if-i-replace-or-update-the-template-theyre-taking)
- [If an assignee fails, can they retake the quiz?](https://helpdesk.thetoolbox.tech/customer/if-an-assignee-fails-can-they-retake-the-quiz)
- [Does the quiz autosave assignee progress?](https://helpdesk.thetoolbox.tech/customer/does-the-quiz-autosave-assignee-progress)
- [Can I save a template with zero questions?](https://helpdesk.thetoolbox.tech/customer/can-i-save-a-template-with-zero-questions)
- [Is there a character limit on the template title?](https://helpdesk.thetoolbox.tech/customer/is-there-a-character-limit-on-the-template-title)
- [Can I delete a Quiz Template that's still attached to a document?](https://helpdesk.thetoolbox.tech/customer/can-i-delete-a-quiz-template-thats-still-attached-to-a-document)
- [How do I find out which documents use a given template before deleting or editing it?](https://helpdesk.thetoolbox.tech/customer/how-do-i-find-out-which-documents-use-a-given-template-before-deleting-or-editing-it)
- [Does this locking apply to every question?](https://helpdesk.thetoolbox.tech/customer/does-this-locking-apply-to-every-question)
- [Why isn't my free-text answer showing a Correct/Incorrect message?](https://helpdesk.thetoolbox.tech/customer/why-isnt-my-free-text-answer-showing-a-correct/incorrect-message)
- [The Submit Quiz button is greyed out — why?](https://helpdesk.thetoolbox.tech/customer/the-submit-quiz-button-is-greyed-out-why)
- [After I submit, where do I see which answers I got wrong?](https://helpdesk.thetoolbox.tech/customer/after-i-submit-where-do-i-see-which-answers-i-got-wrong)
- [Does this work the same way for Contractor Induction quizzes?](https://helpdesk.thetoolbox.tech/customer/does-this-work-the-same-way-for-contractor-induction-quizzes)

See less ▼

- [Our Team](https://helpdesk.thetoolbox.tech/customer/our-team#main-content)

    - [Employees](https://helpdesk.thetoolbox.tech/customer/our-team#employees)
    - [Qualifications](https://helpdesk.thetoolbox.tech/customer/our-team#qualifications)
    - [Training Schedule](https://helpdesk.thetoolbox.tech/customer/our-team#training-schedule)
- [Equipment](https://helpdesk.thetoolbox.tech/customer/equipment#main-content)

    - [Equipment Register](https://helpdesk.thetoolbox.tech/customer/equipment#equipment-register)
    - [Defect/Damage Register](https://helpdesk.thetoolbox.tech/customer/equipment#defect-damage-register)
    - [Competency Record](https://helpdesk.thetoolbox.tech/customer/equipment#competency-record)
    - [Pre-Operation Check](https://helpdesk.thetoolbox.tech/customer/equipment#pre-operation-check)
- [Products](https://helpdesk.thetoolbox.tech/customer/products#main-content)

    - [Products Inventory](https://helpdesk.thetoolbox.tech/customer/products#products-inventory)
    - [Application Schedule](https://helpdesk.thetoolbox.tech/customer/products#application-schedule)
    - [Pesticide Use Report](https://helpdesk.thetoolbox.tech/customer/products#pesticide-use-report)
    - [Receival Logs](https://helpdesk.thetoolbox.tech/customer/products#receival-logs)
    - [Safety Data Sheets (SDS)](https://helpdesk.thetoolbox.tech/customer/products#safety-data-sheets-sds)
- [Incidents/Hazards](https://helpdesk.thetoolbox.tech/customer/incidents-hazards#main-content)

    - [Incidents](https://helpdesk.thetoolbox.tech/customer/incidents-hazards#incidents)
    - [Hazards](https://helpdesk.thetoolbox.tech/customer/incidents-hazards#hazards)
    - [Incident/Hazard Management](https://helpdesk.thetoolbox.tech/customer/incidents-hazards#incident-hazard-management)
    - [Risk Register](https://helpdesk.thetoolbox.tech/customer/incidents-hazards#risk-register)
- [General](https://helpdesk.thetoolbox.tech/customer/general#main-content)

    - [Logging In](https://helpdesk.thetoolbox.tech/customer/general#logging-in)
    - [Access](https://helpdesk.thetoolbox.tech/customer/general#access)
    - [Red Asterisk](https://helpdesk.thetoolbox.tech/customer/general#red-asterisk)
    - [Actions Menu](https://helpdesk.thetoolbox.tech/customer/general#actions-menu)
    - [Notifications](https://helpdesk.thetoolbox.tech/customer/general#notifications)
    - [Icons](https://helpdesk.thetoolbox.tech/customer/general#icons)
    - [Data Search](https://helpdesk.thetoolbox.tech/customer/general#data-search)
    - [Display](https://helpdesk.thetoolbox.tech/customer/general#display)
    - [Data](https://helpdesk.thetoolbox.tech/customer/general#data)
- [Dashboard](https://helpdesk.thetoolbox.tech/customer/dashboard#main-content)

    - [Dashboard](https://helpdesk.thetoolbox.tech/customer/dashboard#dashboard)
    - [Access](https://helpdesk.thetoolbox.tech/customer/dashboard#access)
    - [Audits](https://helpdesk.thetoolbox.tech/customer/dashboard#audits)
    - [Expiring Competency](https://helpdesk.thetoolbox.tech/customer/dashboard#expiring-competency)
    - [Expiring Contractors](https://helpdesk.thetoolbox.tech/customer/dashboard#expiring-contractors)
    - [Expiring Qualifications](https://helpdesk.thetoolbox.tech/customer/dashboard#expiring-qualifications)
    - [Hazards](https://helpdesk.thetoolbox.tech/customer/dashboard#hazards)
    - [Improvements](https://helpdesk.thetoolbox.tech/customer/dashboard#improvements)
    - [Incidents](https://helpdesk.thetoolbox.tech/customer/dashboard#incidents)
- [EHS](https://helpdesk.thetoolbox.tech/customer/ehs#main-content)

    - [Inspections](https://helpdesk.thetoolbox.tech/customer/ehs#inspections)
    - [Improvements](https://helpdesk.thetoolbox.tech/customer/ehs#improvements)
    - [Incidents](https://helpdesk.thetoolbox.tech/customer/ehs#incidents)
    - [Hazards](https://helpdesk.thetoolbox.tech/customer/ehs#hazards)
    - [Incident/Hazard Management](https://helpdesk.thetoolbox.tech/customer/ehs#incident-hazard-management)
- [Audit](https://helpdesk.thetoolbox.tech/customer/audit#main-content)

    - [Audit](https://helpdesk.thetoolbox.tech/customer/audit#audit)
- [Contractors](https://helpdesk.thetoolbox.tech/customer/contractors#main-content)

    - [Contractors](https://helpdesk.thetoolbox.tech/customer/contractors#contractors)
    - [Contractor Setup](https://helpdesk.thetoolbox.tech/customer/contractors#contractor-setup)
    - [Contractor Engagement](https://helpdesk.thetoolbox.tech/customer/contractors#contractor-engagement)
    - [Contractor Activation](https://helpdesk.thetoolbox.tech/customer/contractors#contractor-activation)
    - [Contractor Management](https://helpdesk.thetoolbox.tech/customer/contractors#contractor-management)
    - [Contractors On Site](https://helpdesk.thetoolbox.tech/customer/contractors#contractors-on-site)
    - [Contractors Emergency SMS](https://helpdesk.thetoolbox.tech/customer/contractors#contractors-emergency-sms)
- [Toolbox Resources](https://helpdesk.thetoolbox.tech/customer/toolbox-resources#main-content)

    - [Directory](https://helpdesk.thetoolbox.tech/customer/toolbox-resources#directory)
    - [Help/Support](https://helpdesk.thetoolbox.tech/customer/toolbox-resources#help-support)
    - [Quiz](https://helpdesk.thetoolbox.tech/customer/toolbox-resources#quiz)
- [Team Planner](https://helpdesk.thetoolbox.tech/customer/team-planner#main-content)

    - [Getting Started](https://helpdesk.thetoolbox.tech/customer/team-planner#getting-started)
    - [Display](https://helpdesk.thetoolbox.tech/customer/team-planner#display)
    - [Reporting](https://helpdesk.thetoolbox.tech/customer/team-planner#reporting)
- [Reporting](https://helpdesk.thetoolbox.tech/customer/reporting#main-content)

    - [Executive Reports](https://helpdesk.thetoolbox.tech/customer/reporting#executive-reports)

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